Telephones & Electronic Communications

The Middlesex Sheriff’s Office (MSO) recognizes the critical importance of being able to stay connected to loved ones who are incarcerated at the Middlesex Jail & House of Correction.  The MSO understands that connectivity can take multiple forms including mail and in-person visits, as well as telephonic and electronic communications.

Once an incarcerated individual receives their housing assignment, they may contact family and friends from phones inside the facility.

Incarcerated individuals cannot receive incoming telephone calls and MSO employees are not permitted to deliver personal messages to inmates. 

If you are having trouble receiving calls from an incarcerated individual at the Middlesex Jail & House of Correction, would like to request a Block or Unblock on your phone, or have a question about how to setup a account, please contact Securus Technologies at 1-800-844-6591 or online at

Please note all calls are subject to recording and monitoring and may be used in a court of law.


Video Visitation
Effective April 15, 2021, the Middlesex Sheriff’s Office will begin offering an option for video visitation.  This option will supplement in-person visitation at the Middlesex Jail & House of Correction.

To learn more about this option, how to set up an account and to arrange video visits, please visit Video visits are subject to MSO’s existing visitation policies and procedures regarding security clearances.

Please note all visits are subject to monitoring and may be used in a court of law.